Cancel Policy
This policy is applied when you cancel or change the request.
1. Change the request
You both as a borrower or lender cannot change the content of request basically. If you want to change the content, please cancel the request once and resend it. This cancel policy will be applied to this cancel for changing the request too.
2. Cancel the request
- You as a borrower can cancel the request before your request is approved by the lender without penalty.
- If you cancel the approved request, penalties as below would be applied in accordance with the policy below.
[Borrower]
- If you cancel the approved request which the start date is within 48h in the local time, it will be counted as “Last-minute cancel” and displayed at your profile page. (e.g. Starting date: 5/17 -> Last minute cancel: Cancel after 12:00am at 5/15). The counted last-minute cancel is deleted from the profile in 3 months after the transaction. You can describe the reason of the cancelation on your self-introduction section.
- Other penalties such as suspension and other measures may be included if you have certain number of last-minute cancel
[Lender]
- If you cancel the approved request which the start date is within 5days in the local time, it will be counted as “Last-minute cancel” and displayed at your profile page. (e.g. Starting date: 5/17 -> Last minute cancel: Cancel after 12:00am at 5/12). The counted last-minute cancel is deleted from the profile in 3 months after the transaction. You can describe the reason of the cancelation on your self-introduction section.
- Other penalties such as suspension and other measures may be included if you have certain number of last-minute cancel. Also it might not meet the requirements of “super lender”, who offers good services to the borrower and can get additional privilege / treatment from Locarry.
Last-minute-cancel displaied on the profile page
Exceptionally, the penalty is not applied if extenuating circumstances.
extenuating circumstances
The penalty is not applied if the circumstances as below exists
- Unexpected death or serious illness, serious injury of borrower/lender or family member (e.g. spouse/partner, child, parent, grandparent, or sibling)
- Significant natural disasters or severe weather incidents impacting the location of both borrower/lender
- Government-mandated obligations, or urgent travel restrictions or severe security advisories issued after sending the request, by an appropriate national or international authority (e.g. a government office or department)
If you feel that your cancelation should be recognized as extenuating circumstances, please cancel the request firstly and contact Locarry for consideration. We require claims to be submitted no later than 14 days from the start date of the transaction. Also we may require valid supporting documentation.
This policy would be changed and revised time to time without any notification. You agree to check, understand and follow the latest policy.
>br>Definitions of terms in this policy is in accordance with Terms of Service.
